Welcome to the Simply Reflections team. Our reputation has been built on professionalism, quality workmanship, and exceptional customer service. Every technician represents our company from the moment they leave for their first job until they return home.
Our mission: Deliver exceptional service while creating lifelong customers through professionalism, attention to detail, and outstanding results.
Every customer should feel they hired the most professional window cleaning company in Arizona: be polite, smile, speak professionally, never argue with a customer, never complain, and never speak negatively about previous companies or competitors.
Check your schedule in LeadConnector CRM and verify customer name, address, services purchased, notes, gate codes, and contact information. If reporting to the shop first, sign out all equipment and verify it is clean and operational.
30 minutes before arrival — send a courtesy text introducing yourself and confirming the gate code. Upon arrival — knock or ring the bell, introduce yourself, confirm services, and ask about occupants, pets, and special requests. Always ensure gates remain closed.
Technicians are responsible for viewing assigned jobs, contacting customers, reviewing job notes, updating job information, communicating delays, and sending job completion updates to management.
| Service Level | Includes |
|---|---|
| Standard (Exterior) | Windows, exterior frames, screens, bug & sun screens, exposed sills — spotless, no streaks, smudges, dirt, dust, or water spots |
| Standard (Interior) | Interior glass, exposed interior sills, screens (does not include interior tracks or frames) |
| Luxury (Full Service) | All Standard items, plus interior frames, vacuumed & cleaned tracks, sills detailed, debris removed, windows lifted as needed |
Meet customer → remove and stack screens neatly → complete all interior cleaning → clean screens → move outside → complete exterior cleaning → reinstall screens. Begin inside unless otherwise instructed.
One-time customers are great — lifetime customers build our business. Every technician is responsible for educating customers on the benefits of recurring window cleaning and enrolling as many customers as possible into a maintenance plan.
Introduce recurring service near the end of the job, after the customer has seen the quality of the work but before collecting payment. Example: "Most of our customers choose one of our maintenance plans so they never have to worry about their windows getting dirty again. We can come out on a schedule that works best for you and keep everything looking this clean year-round."
Expectation: Ask every eligible customer about recurring service before leaving the property — if you don't ask, the answer is always no. If enrolled, confirm the schedule, record it in LeadConnector CRM, and notify management immediately.
Present the sales sheet on arrival and look for opportunities to recommend track cleaning, mirror cleaning, additional windows, and screen replacement. Before collecting payment, present the QR code and ask for a 5-star review. Accepted payment methods are credit card, cash, check, Zelle, and Venmo — do not leave until payment is collected unless instructed otherwise by management.
Knock on the customer's door and say: "I've completed everything. Let's do a quick walk-through together to make sure you're completely satisfied." Address any touch-ups immediately. Technicians may only leave after receiving verbal approval from the customer.
Immediately after every job, text management with: job completed, payment collected, upsells sold, reviews received, customer notes, any issues encountered, and photos if necessary.
Inspect the property and photograph any existing damage before beginning work. If damage occurs during the job: stop work if necessary, take photos, and contact management immediately with an explanation. As a subcontractor, technicians are responsible for damage caused during their work.
| Item | Rate |
|---|---|
| Base Sales Commission | 18% |
| Sales Commission on New Jobs | 20% |
| Bug Screens Sold | $4 each |
| Sun Screens Sold | $5 each |
| 5-Star Google Review | $4 each |
| Self-Generated Leads | +15% additional commission |
Requests for time off require a minimum of 10–14 days' notice to allow for scheduling adjustments and ensure customers continue receiving excellent service.
I have read and understand the Simply Reflections Standard Operating Procedures. I agree to follow these policies and perform my duties in accordance with the company's standards.